Domain FAQ

 

Wholesale

au Domain Name Frequently Asked Questions

Change of Registrant

Change of Registrant (CoR), often called Registrant Name Change, Ownership Change, or Registrant Transfer, is used to transfer a domain name license to another person or eligible entity. There are two reasons for initiating a CoR:

  • Updating the Eligibility Details: When your company details change, you must update your domains to be consistent with your company details or you risk having your domain removed by auDA.
  • Transferring domain to a third party: When you are transferring the ownership of your domain name to someone else because you sold it.

Performing a Change of Registrant with Wireline

Our process is completed online in the service portal on domains you presently own. Simply:

  • Login to service portal
  • Click service inventory
  • Click relevant domain
  • Click create order
  • Choose change of registrant
  • Follow the prompts in the form

We will notify you via email (and you will see updates in the portal) to show that the Change of Registrant is either accepted, rejected or complete.

Domain Password Recovery

You can retrieve any .au Domain Password direct from the AUDA website. The Domain Password will be emailed to your listed email contact. The process is as follows:

  • Go to the AUDA website above.
  • Type in the domain name and complete the CAPTCHA code.
  • The results will return the Registrar of Record, the Registrant Name and the Registrant email address for the domain name.
  • Click on the Email button to have the current domain name password emailed to the Registrant email address. If the email address is not correct, contact us.

If you are experiencing any difficulties or you need to update your listed email contact, please raise a service request in the service poratl.

Registering as a Trust

When attempting to register or complete a change of registrant on an AU domain name using a trust ABN as your Registrant or Eligibility ID you will need to ensure that you specify the correct individual or corporation as trustee. For example:

  • Registrant Name: John Citizen ATF The Example Trust
  • Registrant ID Type: Sole Trader
  • Registrant ID: ABN 11 789 456 123
  • Eligibility Name: John Citizen ATF The Example Trust
  • Eligibility Type: Trust
  • Eligibility ID: ABN 11 123 456 789
If the Trustee is a Company ABN:
  • Registrant Name: Trustee Pty Ltd ATF The Example Trust
  • Registrant ID Type: Company
  • Registrant ID: ABN 12 101 234 567
  • Eligibility Name: Trustee Pty Ltd ATF The Example Trust
  • Eligibility Type: Trust
  • Eligibility ID: ABN 12 123 456 789

How to Change Nameservers

Our process is completed online in the service portal on domains you presently own. Simply:

  • Login to service portal
  • Click service inventory
  • Click relevant domain
  • Click create order
  • Choose change DNS
  • Follow the prompts in the form